Frequently Asked Questions(FAQs)

Please click on any of these links for quick solutions to your subscription questions and concerns:

How can I contact Launchpad?
How do I find my subscription account number?
When will I receive my first issue?
I want to change my address and contact information?
How do I renew my subscription?
How can I order back issues?
How can I order article reprints?

Can I get written permission to use Launchpad articles?
Can I get a refund if I cancel my subscription?
When does my subscription expire?
What if I don’t receive an issue?
I have sent in my payment, but I just received another invoice. Why?
Do you accept credit cards?
Do you put my name or e-mail address on other mailing lists?

How can I contact Launchpad?

Please see our directory below and contact us by e-mail or telephone for faster service.

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How do I find my subscription account number?
Your subscription account number is printed on the cover of your magazine, right above your name on the mailing label.

The Account Number are the numbers
highlighted in yellow as shown here.

If you are unable to find your account number, then please call or e-mail our Subscriber Services Department.

Customer Service (8:30 a.m. to 4:30 p.m. CST)
Toll-free: (800) 624-4196
Phone: (847) 763-9615
E-mail: beautylaunchpad@halldata.com

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When will I receive my first issue?
Your first issue is mailed to you within 4 to 6 weeks after we receive your order. If you think you have missed an issue, then please call or e-mail our Subscriber Services Department immediately to assure that we have your correct mailing address and other contact information.

Customer Service (8:30 a.m. to 4:30 p.m. CST)
Toll-free: (800) 624-4196
Phone: (847) 763-9615
E-mail: beautylaunchpad@halldata.com

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I want to change my address and contact information?
Please contact our Subscriber Services Department to change your mailing address, telephone and fax numbers, and/or e-mail address. In order to update your account, we will need your e-mail address or subscription account number, along with your NEW information. Click here to update your account online or contact us at:

Be sure to give us your current e-mail address so you can access your account online.

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How do I renew my subscription?

If your subscription is about to expire or has expired, then you can renew your subscription in several ways:

Did you forget to give us your e-mail address for easy access to your subscriber account?

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How can I order back issues?
Back issues are available for purchase. Click here to order back issues online, or you may place an order by e-mail, telephone or mail. We do accept checks and gladly accept VISA, MasterCard, American Express and Discover credit card payments. Launchpad is published by Creative Age Publications, so all credit card payments will be charged to "Creative Age Publications”. If your prefer to mail us your order, then please specify which back issues you want and send us your payment along with the shipping address to:

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How can I order article reprints?

Article reprints are available for purchase. Please see article reprints for additional details and how to place your order.

How do I get written permission to use articles?

The materials on this website may not be reproduced, distributed, transmitted, cached, or otherwise used, except with prior written permission of Creative Age Communications, Inc. To use any Launchpad article, photograph or any other material featured in our magazines and/or on this website, you must first receive written approval from our Editorial or Executive Departments. It is illegal to reproduce any Launchpad article, photograph or any other material without written permission. If your salon, spa or beauty product was featured in a Launchpad issue or on this website, then you may purchase article reprints.

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Can I get a refund if I cancel my subscription?
If for any reason you decide to cancel your subscription, we will promptly refund you the value of the un-mailed issues left in your subscription.

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When does my subscription expire?
Please contact our Subscriber Services Department to find out your subscription expiration date:

Subscriber Services Department
Customer Service (8:30 a.m. to 4:30 p.m. CST)
Toll-free: (800) 624-4196
Phone: (847) 763-9615
E-mail: beautylaunchpad@halldata.com

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What if I don't receive an issue?
Occasionally, a magazine issue is damaged or gets lost in the mail. If your issue is not delivered or if it arrives damaged, then please call or e-mail our Subscriber Services Department to resolve the matter:

Subscriber Services Department
Customer Service (8:30 a.m. to 4:30 p.m. CST)
Toll-free: (800) 624-4196
Phone: (847) 763-9615
E-mail: beautylaunchpad@halldata.com

We want to confirm that we have your correct mailing address and contact information and will gladly replace your missing or damaged issue(s), or extend your subscription.

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I have sent in my payment, but I just received another invoice. Why?
Your payment and our invoice may have simply crossed in the mail. If you mailed us your payment more than 4 weeks ago, please call (800) 624-4196. We will resolve the matter promptly.

Do you accept credit cards?
Yes, we gladly accept VISA, MasterCard, American Express and Discover. Launchpad is published by Creative Age Publications, so all credit card payments will be charged to "Creative Age Publications”.

Do you put my name or e-mail address on other mailing lists?
You may change how we use your information at our Privacy Preference Center .

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